Guest Information on COVID 19

It is our goal to aid in your safety and that of your families by reducing the possible risk of germs being spread. We strive to protect you and our associates from viruses and bacteria, we strongly recommend that you utilize our hand sanitizer in guest service when walking past in addition to regular hand washing.

Our Team have increased periodical cleaning of our public areas and regular cleaning on high touch areas including chairs, lifts, hand rails etc. Daily we are sanitising Keys to reduce any transfers and removed the requirement for pens during check in.

You shall notice in Guest Service we have place lines to encourage social distancing and limiting the amount of guest in our reception. We have also requested for all none solicited visitors to not enter reception.

Until further notice we shall be reducing our Guest Service times from the 19th of May 2020 to 8am till 7pm daily. We have also taken steps to stop room servicing for inhouse guest who identify as being in Isolation to protect our team.

Rest assured we are still around and can be contacted at any time as normal via phone. We are still open and available for short stay, Isolation stays, MediStays, and Relocation.

Dining options;

For guests who are confined to an apartment and will not be able to go and buy food. We have put together the following recommendations. Organisation of any deliveries is the responsibility of you the guest. Deliveries can buzz you on the intercom and you are able to grant access via the intercom to access your floor and lift.

For Cleaning during Isolation stays

The apartment will only have one linen change every 5 days. We will provide a bag for you to put your sheets and towels etc and then give them new ones in exchange. Ramada will supply cleaning items for the guests for you to use during your stay with us. Linen must be bagged in the bag delivered tied up and left outside of room during the morning between 9am and 2pm.
Removal of rubbish – Rubbish must be tied up and left outside of the room, please call Guest Service to have removed immediately between the morning hours of 9am and 2pm.
Replenishing of amenities- please call down to reception between the hours of 9am and 2pm (or alternatively email outside of reception hours) and housekeeping will leave amenities outside the guest door.

Maintenance Request

We ask for you to contact our guest service team, our Maintenance Manager shall attend. During this time if you can remain in another room if possible. We shall be dressed in full personal protective attire when attending due to government requirements.

Cleaning & Maintenance assistance for all other guest are back to normal daily serving.

Thank you for choosing to stay with us and do hope we can make you feel as comfortable here as you would in your own home.

On behalf of staff and management please stay safe and look after each other.

Warm Regards

The Team at Ramada Vetroblu Scarborough Beach.

Stay in touch

If you have any questions, feel welcome to contact our friendly reservations team on +61 8 6248 7000 and they will be delighted to assist with your enquiry.

ElizabethReservations Manager
08 6248 7000
guestservice@ramadavetroblu.com

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