Guest Information on COVID 19
It is our goal to aid in your safety and that of your families by reducing the possible risk of germs being spread. We strive to protect you and our associates from viruses and bacteria, we strongly recommend that you utilize our hand sanitizer in guest service when walking past in addition to regular hand washing.
Our Team have increased periodical cleaning of our public areas and regular cleaning on high touch areas including chairs, lifts, handrails etc. Daily we are sanitising Keys to reduce any transfers and removed the requirement for pens during check in.
You shall notice in Guest Service we have place lines to encourage social distancing and limiting the amount of guest in our reception. We have also requested for all none solicited visitors to not enter reception.
Until further notice we shall be increasing our Guest Service times from the 2nd of November 2020 to 7am till 9pm daily. We have also taken steps to stop room servicing for inhouse guest who identify as being in Isolation to protect our team.
Rest assured we are still around and can be contacted at any time as normal via phone. We are still open and available for short stay, Isolation stays, MediStays, and Relocation.
All Restaurants, cafes and Bar in the area are open, we always suggest to book in advance to avoid disappointment.
For guests who are confined to an apartment and will not be able to go and buy food. We have put together the following recommendations. Organisation of any deliveries is the responsibility of you the guest. Deliveries can be delivered to reception and our team will have them delivered to your apartment.
- Lite N Easy
- You Foodz
- Hello Fresh *
- My Muscle Chef
- Coles (subject to delivery)
- Woolworths (subject to delivery)
- Uber Eats
- Cherry’s catering Meals are $12 each and with meals produced at cost with profits going to the health system. Click here to order.
*Please note delivery charge of $5 will apply
House Keeping & Maintenance services for all guest are back to normal daily serving.
For Cleaning during Isolation stays
The apartment will only have one linen change every 5 days. We will provide a bag for you to put your sheets and towels etc and then give them new ones in exchange. Ramada will supply cleaning items for the guests for you to use during your stay with us. Linen must be bagged in the bag delivered tied up and left outside of room during the morning between 9am and 2pm.
Removal of rubbish – Rubbish must be tied up and left outside of the room, please call Guest Service to have removed immediately between the morning hours of 9am and 2pm.
Replenishing of amenities- please call down to reception between the hours of 9am and 2pm (or alternatively email outside of reception hours) and housekeeping will leave amenities outside the guest door.
We ask for you to contact our guest service team, our Maintenance Manager firstly we shall try, and troubleshoot over the phone. If we do require access, we ask you to please remain in another room during this process if possible. We shall be dressed in full personal protective attire when attending due to government requirements.
Thank you for choosing to stay with us and do hope we can make you feel as comfortable here as you would in your own home.
Please see the addition fact sheets with more information if the situation worsens. Also, can check below resources for up to hours updates.
On behalf of staff and management please stay safe and look after each other.
The Team at Ramada Vetroblu Scarborough Beach.
Stay in touch
If you have any questions, feel welcome to contact our friendly reservations team on +61 8 6248 7000 and they will be delighted to assist with your enquiry.
08 6248 7000